Telecommunications provider Globacom (Glo) has expressed regret over a nationwide disruption of data services that occurred on Tuesday, December 9, 2025, affecting subscribers across multiple locations.
Glo
The outage, which began at about 8:30 a.m., left millions of customers without mobile internet access, disrupting work, communication, and essential services.
In a statement, Glo confirmed the nationwide impact of the disruption but did not disclose the root cause. “Earlier today, a data service outage occurred nationwide, affecting data connectivity across multiple locations,” the company said.
Glo assured subscribers that its technical team is working diligently to restore services. “Our technical team is fully engaged in resolving the issue and ensuring that services are restored promptly,” the statement read.
Acknowledging the inconvenience, the company apologised to customers and thanked them for their patience. “We understand the critical importance of reliable connectivity to our customers and sincerely apologise for the disruption. Thank you for your patience and for choosing Glo. We truly appreciate you,” it added.
The company also used its social media platforms to reach out to affected users, reinforcing its commitment to restoring services quickly and keeping subscribers updated.
The outage comes amid ongoing challenges for Glo, which earlier in 2025 reportedly lost over 3.2 million internet subscribers due to recurring service disruptions, infrastructure vulnerabilities, and network congestion.
To address these issues, Glo has embarked on a nationwide network upgrade, including the deployment of thousands of new 4G LTE sites, reinforcement of its fibre backbone, and backhaul improvements aimed at enhancing coverage and data speeds.
Subscribers have been advised to monitor official channels for updates on restoration progress. Analysts note that the company’s handling of the outage will be seen as a key test of whether its infrastructure upgrades can deliver improved reliability and help rebuild customer trust.
