Nigerian Communications Commission (NCC) says ongoing investments and regulatory interventions in the telecommunications sector are expected to address persistent quality of service challenges across the country.
NCC
In a statement signed by the Head of Public Affairs, Nnenna Ukoha, on Wednesday, the commission acknowledged public concerns over dropped calls, slow internet speeds, unstable data services and service disruptions affecting consumers.
The commission said telecommunications services had become central to work, education, business, access to essential services and social connectivity, adding that consumers deserved reliable services and value for money.
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According to the NCC, improving quality of service has remained a major regulatory priority over the past two years.
It said the commission had intensified monitoring of Mobile Network Operators, Internet Service Providers and Tower Companies, while strengthening data-driven oversight and stakeholder engagement to address structural challenges affecting service delivery.
The commission disclosed that the sector was undergoing one of its largest network expansion and modernisation phases in recent years following a prolonged period of under-investment.
It said Mobile Network Operators invested more than N2.13 trillion in network infrastructure and upgrades in 2025, while Tower Companies invested an additional N373.8 billion.
According to the NCC, the investments supported the addition and upgrade of more than 2,800 telecommunications sites nationwide to improve network coverage and capacity.
The commission said interventions included deployment of additional 4G and 5G infrastructure, fibre backhaul expansion, targeted deployments in high-demand urban areas, expansion into underserved communities and equipment upgrades.
It added that operators had committed to adding or upgrading more than 12,000 sites in 2026, with nearly 3,000 already completed.
The NCC also said over 730 additional 5G sites had been deployed across 27 states in 2026.
The commission noted that 4G penetration rose from 45 per cent in January 2024 to 54 per cent currently, while national median download speeds improved from 16.5Mbps to 20Mbps within the same period.
It further said power availability at telecom towers improved from a national average of 99.3 per cent in January 2025 to 99.7 per cent.
According to the commission, spectrum reallocation among major operators and spectrum block rearrangements were also being implemented to improve network efficiency and service performance.
The NCC, however, acknowledged persistent external challenges affecting service quality, including vandalism, theft of telecom equipment, fibre cuts, power disruptions and access denial for maintenance.
It disclosed that more than 27,000 avoidable fibre-cut incidents linked mainly to road construction and vandalism were recorded in 2025.
The commission said it was collaborating with the Office of the National Security Adviser and other stakeholders to implement the Presidential Order on Critical National Information Infrastructure.
It added that operators had been mandated to notify consumers of major service outages promptly and restore services within specified timeframes.
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The NCC said enforcement of the updated Quality of Service Regulations 2024 commenced in November 2025, including consumer compensation measures for poor service quality and additional investment obligations on Tower Companies.
It warned that regulatory action would continue against operators that fail to deliver measurable improvements.
The commission reaffirmed its commitment to ensuring affordable, reliable and high-quality telecommunications services for all Nigerians.
