The Association of Licensed Telecommunications Operators of Nigeria (ALTON) has announced a temporary disruption in SIM-related services across all mobile networks in the country.
The disruption, according to a statement on Wednesday, follows a directive from the National Identity Management Commission (NIMC), mandating mobile network operators (MNOs) to migrate to a new identity verification platform.
ALTON said the transition had triggered unforeseen technical challenges, affecting services such as SIM registration, replacement, and mobile number portability.
“While the new platform is intended to enhance the integrity and efficiency of identity management in Nigeria, unfortunately, the transition has temporarily impacted service delivery,” the association stated.
It added that MNOs would not be able to support SIM swaps, new activations, and related services until the issues are resolved.
ALTON noted that its members are working closely with the Nigerian Communications Commission (NCC), NIMC, and other stakeholders to restore normalcy.
The association appealed for public understanding and urged subscribers to delay visits to service centers for SIM-related matters.
“We sincerely apologise for the inconvenience and will continue to provide timely updates,” the statement read.
ALTON reaffirmed its commitment to delivering secure and quality telecommunications services to Nigerians.
