FIFA has confirmed that a website checkout error resulted in dozens of fans receiving World Cup 2026 tickets without being charged.
Football’s governing body told Sky News Sports that around 60 supporters had secured tickets at ‘0 USD’ because of a payment issue during the checkout process.
“FIFA can confirm that approximately 60 FIFA World Cup 2026 fans received a communication on Wednesday, 3 June regarding tickets that had been allocated at no charge (0 USD) due to a prior payment issue during the checkout process,” FIFA said in a statement.
However, FIFA has now asked those fans to pay the correct ticket price.
“The tickets requested by these fans remain reserved, and the affected fans have been invited to complete payment of the correct amount,” it said.
FIFA added that it ‘regrets the error and any inconvenience caused’.
According to an email reportedly sent by FIFA and shared online by Ticket Talk Network, affected supporters have seven days to complete payment or risk losing their tickets.
Ticket Talk Network also claimed in a post on X that the affected tickets were for group-stage matches in Toronto.
The incident comes amid growing scrutiny over World Cup 2026 ticketing practices.
The tournament, which will be held across the United States, Canada, and Mexico, will feature 48 teams and more than 100 matches.
