Connect with us

    Hi, what are you looking for?

    Business

    FCCPC Orders MultiChoice to Introduce Price Lock

    Federal Competition and Consumer Protection Commission (FCCPC) has ordered MultiChoice Nigeria Limited (MCN), owners of GOtv and DStv, to introduce a price lock initiative and toll-free customer lines for its customers.

    The commission said this move was as a result of alleged dominance by the pay-television company.

    This was contained in a notice issued by the FCCPC to MultiChoice Nigeria.

    The commission added that the price lock would ensure that subscribers maintain the same subscription fee for a minimum of one year. In a statement signed by Tam Tamunokonbia, director, legal services, FCCPC also directed MCN to allow subscribers to suspend their subscription four times annually, which it currently offered for a fixed period between seven and 14 days twice yearly.

    The statement reads in part: “It should guarantee a price lock option that allows subscribers to maintain the same subscription fee for a minimum period of one year subject to a contractual agreement that clearly specifies the applicable terms.”

    The commission also urged MCN to communicate to each subscriber regarding all channels available within their selected bouquet option and completely toll-free customer service lines to be operational 24 hours daily.

    The commission further urged MCN to provide it with a report on challenges to operate the new guidelines, as well as submit a compliance report demonstrating full compliance of the order, warning that violation of an order of the commission would attract a fine of N5m.

     

     

     

     

     

     

    Spread the love
    Click to comment

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    ad

    You May Also Like

    Metro

    Economic and Financial Crimes Commission has recovered over N5bn and $10m from contractors and government officials indicted in the fraud in the turnaround maintenance...

    Sports

    Chelsea players will donate part of their Club World Cup bonuses to the family of the late Diogo Jota, who died last month aged...

    Business

    Eastman Kodak, once the undisputed king of photography, is staring down a financial lens that could spell the end of its storied existence. In...

    News

    Federal Government has reacted to the viral video showing a cleric flogging a group of m!nors in Port Harcourt, Rivers State. In a press...