Federal Airports Authority of Nigeria (FAAN) has established a dedicated task force to address issues of touting and extortion at the country’s airports.
Mrs. Olubunmi Kuku, Managing Director of FAAN, announced that Mr. Henry Agbebire, the Director of Special Duties at FAAN, has been appointed as the chairman of this task force.
In a press briefing in Lagos, Kuku expressed deep concern over the persistent harassment and extortion faced by passengers at airports. She declared her intention to personally engage with all government agencies operating at the airports to ensure compliance with anti-touting and anti-extortion measures.
Emphasizing that the era of business as usual is over, Kuku highlighted the administration’s zero-tolerance policy towards misconduct and warned that strict disciplinary actions would be taken against anyone found engaging in illicit practices.
She also announced plans to establish magistrate courts at international airports to expedite the legal process for prosecuting offenders. The task force is mandated to enforce discipline among airport staff and maintain a culture of professionalism.
Kuku added, “Dedicated phone lines and QR codes will be set up to provide passengers with a means of giving feedback on their airport experience. All airport personnel must prominently display their on-duty cards and name tags for easy identification and accountability. FAAN is committed to delivering exceptional service and ensuring a safe and secure environment for all passengers and airport users.”
