By Zuko Mdwaba, Just as generative AI continues to open opportunities for businesses in Africa to change customer experiences and increase revenue, the benefits...
Eighty-four percent of enterprise CIOs believe Artificial Intelligence (AI) will be as significant to their businesses as the rise of the internet. However, only...
Salesforce on Friday announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to...
Salesforce, the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic,...
By Linda Saunders, Salesforce Director, Solution Engineering Africa AI promises to make our jobs easier, our work more productive, and our businesses more valuable....
Salesforce unveiled at Mobile World Congress Barcelona 2024, Billing Inquiry Manager, a new innovation for Communications Cloud. It brings the power of generative AI...