Nigerian Communications Commission (NCC) has introduced a series of new regulations aimed at strengthening consumer protection and improving service delivery in the telecommunications sector.
These reforms, part of the 2024 regulatory framework, are designed to promote transparency, fair business practices, and accountability among telecom operators.
Under the Consumer Code of Practice Regulations 2024, all licensed operators are now required to publish their approved Consumer Code on their websites, in a national newspaper, and on at least one social media platform within 30 days of receiving NCC approval.
This move is expected to make consumer rights and service expectations more accessible to the public.
The Quality of Service Regulations 2024 will see the NCC implement a ranking system to evaluate telecom providers based on performance indicators such as call clarity, data speed, and service reliability.
This initiative is intended to foster competition and encourage operators to meet higher service standards.
To support innovation, the Type Approval Regulations 2024 allow the NCC to grant provisional approval for communication prototypes for a trial period of up to 180 days.
This provision is expected to boost research and development in the sector by giving startups and tech developers room to test new technologies.
For consumers, the impact is significant. The regulations mandate that operators respond to customer inquiries within 96 hours and maintain complaint records for at least two years. Violations of these standards may result in administrative fines, reinforcing the NCC’s commitment to holding service providers accountable.
The Commission has reiterated its dedication to building a telecom environment that is fair, inclusive, and consumer-friendly. By working closely with stakeholders, the NCC aims to ensure that every Nigerian has access to reliable communication services and that their rights as consumers are fully protected.
