Connect with us

    Hi, what are you looking for?

    Tech

    Excellence in Service Delivery Key to SMEs Survival says Opeke

    Small and Medium Scale Enterprises operating in Nigeria need to pay greater attention to business intelligence in their quest to survive and deliver impactful products and services in the country, Ms. Funke Opeke, Chief Executive Officer of MainOne has said.

    She made the recommendation while featuring as a guest on a radio program, Fidelity SME Forum in Lagos.

    According to Ms. Opeke, SMEs, individuals or teams trying to build their startups into multinational companies need to first find their niche, develop a comprehensive business plan and prove that they can deliver great services and add value to their customers.

    “In a country like Nigeria where there are a number of challenges, if you are trying to build a multinational company, you have to add value to your customers, surround yourself with good mentors and, depending on your size, have a board of directors that can provide guidance,” Ms. Opeke said.

    Drawing from the experience of MainOne, which started operations over 10 years ago, Ms. Opeke underscored the immense opportunities that exist in Nigeria, especially in the services space and identified quality service delivery as one of the elements that remain missing in the country.

    The need to grow Nigeria’s SME base has remained topical considering the potential impact of SMEs on the economy. A research report published by professional services firm, PWC suggests that at present, SMEs contribute 48% of Nigeria’s Gross Domestic Product, account for 96% of businesses and 84% of employment. Despite the significant contribution of SMEs to the Nigerian economy, challenges still persist that hinder the growth and development of the sector.

    In response to the technology needs of SMEs, MainOne has developed a set of services to enable businesses resilience especially during the Covid-19 pandemic.

    “Our business supports SMEs through technology” Ms. Opeke said. “We have a product called SME-in-a-Box and Small Office/Home Office (SOHO) packages which we rolled out last year. These products enable small businesses enjoy the same quality of services that larger corporates have to support their operations,” she added.

    MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Its world-class infrastructure supports business growth and stimulates the digitization of the region.

    The company has established itself as the regional connectivity and data center services provider in West Africa with presence in 10 countries in Africa including Nigeria, Ghana and Cote d’Ivoire.

    Spread the love
    Click to comment

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    ad

    You May Also Like

    Oil and Gas

    Leading oil and gas experts in Nigeria have called for the full adoption of digital technologies to overcome the complex challenges facing the country’s...

    E-Financial

    Central Bank of Nigeria (CBN) has raised alarm over the rising costs of printing and replacing banknotes, warning that widespread abuse of the naira...

    Tech

    Lagos State has reaffirmed its position as Africa’s leading technology and innovation hub following the successful hosting of the GITEX Nigeria Tech Expo, Future...

    News

    Russia’s Finance Ministry announced on Wednesday, September 24, that it plans to raise the country’s value-added tax (VAT) to help finance the ongoing war...