OpenAI’s popular chatbot, ChatGPT has suffered a worldwide outage, causing widespread disruption.
The company said there are “elevated error rates and latency” that users have been experiencing on various AI platforms.
“We are investigating,” said the company. About 88 percent of complaints from India cited the chatbot not responding to queries, 8 per cent reported issues with the mobile app, and 3 percent faced API-related problems.
Downdetector, a site that monitors online outages, shows issues with OpenAI’s ChatGPT started around 4am ET.
‘We are observing elevated error rates and latency across ChatGPT and the API,’ OpenAI shared on its sit.
‘Our engineers have identified the root cause and are working as fast as possible to fix the issue.’
The company said at 10:54am ET that ‘full recovery across all listed services may take another few hours.’
OpenAI’s website shows 14 affected components with its APIs, 21 for ChatGPT and four with Sora.
The APIs include chat, images, files, audio, realtime, and responses. While iOS and Android, WhatsAPP, web, Dalle-E and desktop are down for ChatGPT.
The AI has gained popularity in the workforce, helping employees draft the perfect email, research information, and provide customer support.
