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Anambra Deploys AI Assistant NORA to Transform Government Services

ANAMBRA STATE

Anambra State Government has unveiled the Digital Anambra Handbook 2026, a comprehensive digital resource designed to improve citizens’ access to government services, strengthen transparency and accountability, and accelerate the state’s transition towards technology-driven governance, RaveNewsOnline reports.

The handbook, unveiled by the Anambra State ICT Agency, provides a centralised gateway connecting residents, businesses and other stakeholders to 35 live digital platforms, 29 ministry and agency websites, and 14 key service areas across the state.

The initiative is expected to make government services more accessible, convenient and efficient by providing Ndi Anambra with a single digital reference point for navigating public institutions and accessing essential services without unnecessary bureaucratic bottlenecks.

The 14 service areas covered by the handbook include healthcare, justice, revenue administration, transportation, infrastructure, business development, grievance reporting, youth development and other critical government services.

A major highlight of the unveiling and press briefing was the introduction of NORA, an artificial intelligence-powered assistant known as Neural Operations and Response Assistant.

NORA made a remarkable appearance before journalists, government stakeholders and other invited guests, speaking live and anchoring the event. Her interactive presentation demonstrated the practical application of artificial intelligence in public administration and offered a glimpse into the future of technology-enabled citizen engagement in Anambra State.

The AI assistant’s appearance generated excitement among participants, highlighting how emerging technologies can be deployed to simplify communication, improve access to public information and make government more responsive to the needs of citizens.

Through NORA, the state is demonstrating its commitment to exploring innovative digital solutions that bring government closer to the people while promoting a more connected, intelligent and efficient public service system.

Speaking at the event, the Managing Director and Chief Executive Officer of the Anambra State ICT Agency, Chukwuemeka Fred Agbata, CFA, also engaged journalists and other attendees in an interactive question-and-answer session.

Agbata provided insights into the Agency’s digital transformation journey, explaining the importance of technology in strengthening public institutions, improving service delivery and positioning Anambra for greater competitiveness in the emerging digital economy.

He also addressed questions from participants on the state’s digital initiatives, reinforcing the importance of building sustainable technology infrastructure and developing solutions that directly address citizens’ needs.

The unveiling of the Digital Anambra Handbook 2026 represents another significant step in the state’s efforts to integrate technology into governance and create a more transparent, accessible and citizen-centred public service.

By bringing together dozens of digital platforms, government websites and essential public services in one handbook, Anambra is seeking to reduce the gap between citizens and government institutions while encouraging greater participation in the state’s digital transformation agenda.

With the introduction of NORA, the initiative further underscores the growing role of artificial intelligence in reshaping public administration and creating new possibilities for effective governance.

For Anambra, the message from the unveiling was clear: digital technology is no longer just about modernising government infrastructure; it is about making governance work better for the people.

This is Anambra going digital. This is artificial intelligence serving the people. This is Digital Anambra.

Explore the Handbook: https://smart.anambrastate.gov.ng/solutions

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Frank
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Franklin Ugo Ndibe is a seasoned Nigerian journalist and media professional renowned for his incisive reporting and editorial leadership in the information and communications technology (ICT) sector.

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