Connect with us

Hi, what are you looking for?

Tech

House of Reps launches Investigation over alleged extortion of consumers by ISPs 

Internet-Service-Providers-Top-ISPs-in-Nigeria

An investigation has been initiated by the House of Representatives to look into the actions of private Internet Service Providers (ISPs) for allegedly extorting consumers.

This development followed a motion introduced during the plenary session by Leke Abejide on Thursday, June 6.

In his presentation, the legislator highlighted how many ISPs have operated without facing consequences for their poor services, substandard service delivery, and the exploitation of consumers through unregulated pricing and service quality allowing them to take advantage of Nigerians.

He emphasized that the negative effects of ISPs’ inefficiency and exploitative behaviours have a significant impact on the country, hampering businesses and the economy.

The lawmaker suggested that by addressing ISPs’ inefficiencies and promoting transparency, the government can establish a more equitable digital environment that empowers individuals, boosts the economy, and enhances societal well-being.

Abejide narrated how a specific ISP operating in Abuja charges customers a flat monthly fee despite frequently interrupting services.

He criticized the company for offering various tariff plans, including a high-priced option that fails to provide uninterrupted service for even half of the month, deceiving customers into renewing subscriptions based on false performance claims.

The House also called upon the Nigerian Communications Commission (NCC) and other relevant authorities to establish a consumer protection framework. This framework should include mechanisms for automatic compensation or refunds during extended service outages or substantial deviations from advertised service standards.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

ad

You May Also Like

Politics

Kano State Government has strongly rejected the tax reform bills before the National Assembly proposed by the Tinubu-led administration. Governor Abba Kabir Yusuf, who...

News

Ever wondered where to find trendy fashion, cutting-edge tech, or stylish home decor at unbeatable prices? Look no further than Temu. What is Temu?...

News

The new Permanent Secretary Ministry of Defence, Ambassador Gabriel Tanimu Aduda has pledged to improve on the performance of the outgoing Permanent Secretary of...

News

Abuja Division of the Nigerian Court of Appeal has, in Appeal No: CA/A/CV/155/2023, blasted Guarantee Trust Bank PLC (GTBank) for freezing the account of...