Opinion Banks must embrace next-generation solutions to meet customers’ demands for a data-driven journey By Dean Baker, Squad Lead, BFSI from Infobip South African banks have weathered rough seas during the past year, with many of their customers... EditorApril 11, 2024
Opinion South African financial institutions adopt omnichannel strategies to retain customers and redefine CX By Dean Baker, Industry Team Lead: BFSI Southern & East Africa at Infobip While digital banking has gained widespread popularity in South Africa due... EditorSeptember 8, 2023