Connect with us

Hi, what are you looking for?

E-Financial

OPay Reaffirms Commitment to Excellent Service Delivery

Customers of OPay have been assured of excellent service as a trusted financial partner.

In a statement by Iniabasi Akpan, the managing director of the company addressing the formal complaints received from some customers on unauthorised debits on their accounts, he said the management team has addressed these aggrieved customers by treating their complaints with the highest priority.

According to Akpan, “We have formally received complaints from some of our customers who might have recently exposed their personal or confidential information, unsuspectingly to fraudsters. The customers, rightfully aggrieved, visited our head office to speak with the customer support team.

“Our management team has addressed these aggrieved customers, and we assure them we will treat their complaints with the highest priority. Accordingly, we have started working with law enforcement agencies to investigate this matter properly”.

Akpan further stated that OPay has consistently advocated the importance of customers keeping their personal information safe via its numerous channels.

“These efforts have been directed to remind our customers not to share confidential information with other persons. We implore our customers never to share information such as PIN, OTP and passwords with anyone.

“We want all our customers to know that OPay remains their trusted financial partner. Our platform has a robust and tested infrastructure to keep their funds safe and secured at all times, and no funds can be moved without confidential information such as passwords or OTP on our platform. We remain committed to providing our customers excellent service at all times,” he said.

 

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

ad

You May Also Like

Tech

Samsung Electronics has taken a bold step in enhancing user experience and inclusivity by introducing Hausa, Igbo, and Yoruba as official language options on...

Tech

National Identity Management Commission (NIMC) has announced a milestone achievement, with over 117 million Nigerians now enrolled for the National Identity Number (NIN) as...

News

MTN Media Innovation Program (MIP), a six-month fully-funded certificate fellowship designed for media professionals, is redefining journalism and content creation in Nigeria. Now in...

News

Arik Air in 2024, airlifted 2,239,176 passengers between January 1, 2024, to December 31, 2024, a report sourced from the Nigeria Civil Aviation Authority...