Nigeria Civil Aviation Authority (NCAA) has summoned 13 domestic airlines to an emergency meeting in Abuja following widespread flight delays and cancellations.
The meeting, scheduled for Wednesday at the NCAA headquarters, aims to address growing concerns over passenger welfare and airline accountability.
According to Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, the meeting will focus on managing unruly passenger behavior, resolving outstanding refund and compensation claims, introducing RFID baggage tags and flight monitoring technology, enforcing phone switch-off rules, safeguarding cabin crew, and enhancing the overall travel experience for passengers.
The session will be streamed live on NCAA’s official X and Facebook pages.
This development comes shortly after Achimugu announced that the NCAA has received a federal directive to begin “naming and shaming” airlines that violate passenger rights—particularly those that cancel flights at odd hours without providing necessary support.
He emphasized that airlines are obligated under Part 19 of the Nigerian Civil Aviation Regulations to offer hotel accommodation to passengers stranded between 10:00 p.m. and 4:00 a.m.
“The situation where airline staff intentionally disappear, leaving NCAA Consumer Protection Officers to handle justifiably irate and frustrated passengers will no longer be tolerated,” Achimugu stated.
He warned that NCAA officials should not be exposed to risk due to airline negligence and stressed that operators must comply with regulations if they wish to remain in business.
Achimugu reiterated that the NCAA will apply the fullest regulatory measures for any infractions and will no longer tolerate excuses.
The federal government’s directive marks a turning point in consumer protection enforcement within Nigeria’s aviation sector.
