• Home
  • Contact Us
Tuesday, August 9, 2022
  • Login
Rave Online News
  • Home
  • News
    • All
    • World
    Electricity Customers Increase to 10.51m in 2021

    Electricity Customers Increase to 10.51m in 2021

    First Bank Reopens Abuja Headquarters Office

    First Bank Reopens Abuja Headquarters Office

    LIRS Partners Deloitte to Boost Transparency in Tax Administration With Whistle-Blower Initiative

    LIRS Partners Deloitte to Boost Transparency in Tax Administration With Whistle-Blower Initiative

    Elon Musk Shares cryptic Twitter Post About Death

    Tesla CEO, Elon Musk Accuses Twitter of Fraud in Countersuit

    Pan African Digital Rights Bodies Laud Kenya Government’s Decision not to Shut Down the Internet

    Pan African Digital Rights Bodies Laud Kenya Government’s Decision not to Shut Down the Internet

    Facebook Tops Most Restricted Social Media Apps List

    Facebook Tops Most Restricted Social Media Apps List

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Tech
    • All
    • Apps
    • Gadget
    • Startup
    MTN Nigeria Empowers Youth through Vocational Workshop

    MTN Nigeria Empowers Youth through Vocational Workshop

    MTN Nigeria Wraps Up 2022 Y’ello Care Initiative, Empowers Nigerians Across 33 States and FCT

    MTN Nigeria Wraps Up 2022 Y’ello Care Initiative, Empowers Nigerians Across 33 States and FCT

    Bluechip Technologies Expands Operation to Europe

    Bluechip Technologies Expands Operation to Europe

    Beware! Hackers Can Unlock, Steal Your Vehicles – NCC Warns Nigerians

    NCC-CSIRT Flags ‘HiddenAds’ Malware that Jeopardizes Users’ Privacy

    Tizeti Expands to Other African Markets, As It Goes Public

    Tizeti Expands to Other African Markets, As It Goes Public

    Olubadan of Ibadan Backs Clamour for Telecom Infrastructure Protection

    Olubadan of Ibadan Backs Clamour for Telecom Infrastructure Protection

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Entertainment
    • All
    • Movie
    • Music
    Adekunle Wins the Third BBNaija Level Up Head of the House Game

    Adekunle Wins the Third BBNaija Level Up Head of the House Game

    BBNAIJA 7: Christy O, Cyph Evicted As Big Brother Introduces Two New Housemates

    BBNAIJA 7: Christy O, Cyph Evicted As Big Brother Introduces Two New Housemates

    Modella Wins First BBNaija Showmax Task

    Modella Wins First BBNaija Showmax Task

    7 Must-Watch Programmes to Catch up on this Week on GOtv

    7 Must-Watch Programmes to Catch up on this Week on GOtv

    Hermes Becomes Second BBNaija Level Up Head of House

    Hermes Becomes Second BBNaija Level Up Head of House

    MultiChoice Launches New DStv Channel, News Central

    MultiChoice Launches New DStv Channel, News Central

  • Sports
  • Politics
  • Business
No Result
View All Result
  • Home
  • News
    • All
    • World
    Electricity Customers Increase to 10.51m in 2021

    Electricity Customers Increase to 10.51m in 2021

    First Bank Reopens Abuja Headquarters Office

    First Bank Reopens Abuja Headquarters Office

    LIRS Partners Deloitte to Boost Transparency in Tax Administration With Whistle-Blower Initiative

    LIRS Partners Deloitte to Boost Transparency in Tax Administration With Whistle-Blower Initiative

    Elon Musk Shares cryptic Twitter Post About Death

    Tesla CEO, Elon Musk Accuses Twitter of Fraud in Countersuit

    Pan African Digital Rights Bodies Laud Kenya Government’s Decision not to Shut Down the Internet

    Pan African Digital Rights Bodies Laud Kenya Government’s Decision not to Shut Down the Internet

    Facebook Tops Most Restricted Social Media Apps List

    Facebook Tops Most Restricted Social Media Apps List

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Tech
    • All
    • Apps
    • Gadget
    • Startup
    MTN Nigeria Empowers Youth through Vocational Workshop

    MTN Nigeria Empowers Youth through Vocational Workshop

    MTN Nigeria Wraps Up 2022 Y’ello Care Initiative, Empowers Nigerians Across 33 States and FCT

    MTN Nigeria Wraps Up 2022 Y’ello Care Initiative, Empowers Nigerians Across 33 States and FCT

    Bluechip Technologies Expands Operation to Europe

    Bluechip Technologies Expands Operation to Europe

    Beware! Hackers Can Unlock, Steal Your Vehicles – NCC Warns Nigerians

    NCC-CSIRT Flags ‘HiddenAds’ Malware that Jeopardizes Users’ Privacy

    Tizeti Expands to Other African Markets, As It Goes Public

    Tizeti Expands to Other African Markets, As It Goes Public

    Olubadan of Ibadan Backs Clamour for Telecom Infrastructure Protection

    Olubadan of Ibadan Backs Clamour for Telecom Infrastructure Protection

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Entertainment
    • All
    • Movie
    • Music
    Adekunle Wins the Third BBNaija Level Up Head of the House Game

    Adekunle Wins the Third BBNaija Level Up Head of the House Game

    BBNAIJA 7: Christy O, Cyph Evicted As Big Brother Introduces Two New Housemates

    BBNAIJA 7: Christy O, Cyph Evicted As Big Brother Introduces Two New Housemates

    Modella Wins First BBNaija Showmax Task

    Modella Wins First BBNaija Showmax Task

    7 Must-Watch Programmes to Catch up on this Week on GOtv

    7 Must-Watch Programmes to Catch up on this Week on GOtv

    Hermes Becomes Second BBNaija Level Up Head of House

    Hermes Becomes Second BBNaija Level Up Head of House

    MultiChoice Launches New DStv Channel, News Central

    MultiChoice Launches New DStv Channel, News Central

  • Sports
  • Politics
  • Business
No Result
View All Result
Rave Online News
No Result
View All Result
Home Opinion

Choosing the Right Mix of Tools for Your Business to Sidestep Silos

Raveonlinenews by Raveonlinenews
March 18, 2021
in Opinion
0
5 Remote Work and Hiring Trends That Will Shape Future Workforce Decisions 
0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on WhatsApp

By Andrew Bourne, Regional Manager, Africa, Zoho Corporation  

 

Technology silos are one of the most common barriers that organisations come across in their digital transformation journeys. Tech silos mainly crop up at a juncture when various departments within the organisation use disparate software applications that not only differ in form, look, and feel but also struggle to integrate contextually. When business-critical apps do not communicate with each other seamlessly, organisations are left battling information silos, disjointed processes, and half-baked analytics.

Investing in digital tools built on the same technology stack

Business owners and tech leaders who are intent on avoiding silos in their firm’s digital transformation journey should consider a holistic view and try appraising their software choices in the following aspects as an add-on measure:

  • Beyond satisfying an exclusive departmental need, does the chosen software have the necessary integration capabilities to work with other tools and systems to create an inter-connected business tech ecosystem?
  • Will the software contribute towards the three Cs—convergence, collaboration, and context, which are imperative for frictionless business processes?

An effective solution to the above is to move away from point solutions and consciously invest in a set of business solutions that are built on the same technology stack such as unified platforms, common data models, and consistent interfaces. This allows functionally distinct modules, like CRM, marketing, and finance to converge at an architectural level, facilitating powerful integrations, customizations, and capability extensions. Let’s look at a few scenarios below that portray the benefits of contextual integration.

When a CRM and a finance tool work together, a customer support executive is able to, say, access a client’s invoice history and pending product licenses directly from the CRM or Help Desk console without having to log into a secondary tool, thereby saving time. Next, an inter-connected collaboration platform that blends internal and external communications in one place, like a contextual messaging portal within the CRM tool, will allow executives to discuss a certain ticket before responding to the customer. The creative possibilities of such cross-functional integration are endless and so are the benefits, irrespective of industry type and organisation size.

Integrated solutions with a unified data repository also ensure high success rates and quality outcomes while employing modern technologies like AI, ML, and business intelligence. Uniform data sets power unified business analytics, resulting in meaningful inferences and actionable insights that help organisations future-proof their business decisions.

Additionally, the integration capabilities should also allow organizations to build custom workflows or connectors on their own with as little coding as possible to explore new value avenues in growth scaling, supply chain management, customer experience and so on.

The UX angle

This is another important angle for organisations to keep in mind during their business software decisions: the employee experience (EX) approach. Employees should be given tools that are simple to work with and offer consistent experiences across departments. The tools should also make their jobs easier, with process integration and automation and allowing for quicker cross-functional collaboration. When the tools tick all of the above, employees are much more likely to embrace the change that comes with digitalisation.

A great EX also contributes to a greater customer experience (CX). Tools that streamline communications and elevate EX allow organisations to exist as a single cohesive unit and ensure that their customers get a consistent experience. At the end of the day, a stellar customer experience is what gives an organisation the winning edge over competitors. In this digital age, an intelligent mix of business tools plays a defining role in achieving that competitive advantage.

 Leveraging the power of integration for digital maturity

 When it comes to business technology, invariable connectivity is vital because every organisation thrives by working as one unit. So, CTOs and business process architects should bear in mind the importance of a collaborative approach while going digital and that ‘integration rather than siloed is essential’.

 For a digital transformation strategy to act as a true business enabler, it’s pivotal to choose the right set of tools that will work in harmony towards the same goal and mission, thereby reducing management complexity, simplifying the user environment, and increasing customer delight.

Related

Tags: AfricaAndrew BourneRegional ManagerZoho Corporation
Previous Post

Excitement as Konga Set to Roll Out Best Deals from Top Brands

Next Post

KilRox Alcohol Disinfecting Wipes Debuts in Nigeria

Raveonlinenews

Raveonlinenews

Next Post
KilRox Alcohol Disinfecting Wipes Debuts in Nigeria

KilRox Alcohol Disinfecting Wipes Debuts in Nigeria

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

ad

Recent News

MTN Nigeria Empowers Youth through Vocational Workshop

MTN Nigeria Empowers Youth through Vocational Workshop

August 9, 2022
MTN Nigeria Wraps Up 2022 Y’ello Care Initiative, Empowers Nigerians Across 33 States and FCT

MTN Nigeria Wraps Up 2022 Y’ello Care Initiative, Empowers Nigerians Across 33 States and FCT

August 9, 2022
Adekunle Wins the Third BBNaija Level Up Head of the House Game

Adekunle Wins the Third BBNaija Level Up Head of the House Game

August 9, 2022
Zenon Petroleum Asks Court To Wind Up Ardova Plc Over ‘$6m Debt’

Zenon Petroleum Asks Court To Wind Up Ardova Plc Over ‘$6m Debt’

August 9, 2022

Popular Posts

  • How MTN is Improving Broadband Penetration in Nigeria

    Five Things to Know About MTN’s Fibre-to-the-Home Service

    0 shares
    Share 0 Tweet 0
  • How SHAREit Lite is Reshaping File Management and Sharing Process on Mobiles for Young Nigerians

    0 shares
    Share 0 Tweet 0
  • MTN Alleges N22Bn Fraud on Mobile Money Banking

    0 shares
    Share 0 Tweet 0
  • MTN Targets Nigerian Businesses with New Premium Wi-Fi

    0 shares
    Share 0 Tweet 0
  • Nadia Buari Unveils Van Vicker as Father of Her Four Daughters

    0 shares
    Share 0 Tweet 0

Browse by Category

Search this site

No Result
View All Result
  • Home
  • Contact Us

© 2022 Rave News - Crafted with ❤️ by Claridan - Adsvance Digitals.

No Result
View All Result
  • Contact Us
  • News
  • Metro
  • Tech
  • Politics
  • Sports
  • Business
  • E-Financial
  • Entertainment

© 2022 Rave News - Crafted with ❤️ by Claridan - Adsvance Digitals.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In