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9Mobile Reassures of Improved Quality of Service

9mobile has reassured its enterprise customers of improved Quality of Service (QoS) on its network in 2021.

It said this during 9mobile’s Enterprise Customer forum 2020 in Port Harcourt recently where the telecommunication firm appreciated customers for their loyalty while receiving feedback for better service response.

Stjepan Udovicic, chief commercial officer of 9mobile, assured customers that there are robust plans to offer more quality products and services.

“We are committed to taking our network engineering and product capabilities to greater levels in 2021 and beyond so that we are able to support you more effectively. Your feedback is very crucial to us in order to serve you better in the incoming year.”

Udovicic maintained that 9mobile’s projection is to have better collaboration with enterprise customers.

“We will prioritise the Internet of Things (IoT), machine learning, artificial intelligence, and new technologies around 5G exploration in different parts of the country.”

Mr. Olalekan Fatusa, head of Enterprise Sales, assured that all feedback will be prioritised responding to the issues highlighted.

Martins Ojugbeli, regional head, South-South, expressed confidence in the outlook of the company on the basis of responses received.

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